OUR QUALITY MANAGEMENT POLICY
Our Medical Center aims to be an institution trusted by society by providing high-quality and accessible healthcare services. With a continuous improvement approach, patient and employee safety are prioritized, and services are provided in line with ethical principles and scientific methods. Patient rights are protected, satisfaction is regularly measured, and considered in service improvement. Transparency, reliability, and sustainability are the main principles in both medical and administrative services. Infection control, medication management, device safety, and environmentally sensitive waste management are strictly applied. All processes are regularly audited, performance is monitored through quality indicators, and improvements are implemented. Compliance with SKS Medical Center Standards, as well as national and international legal requirements, is ensured.
OUR VISION
- To be a leading medical center in our region, preferred as an exemplary institution by prioritizing ethical values and patient safety in healthcare services.
- To provide services as an innovative, reliable, and continuously developing healthcare institution in compliance with national and international standards.
OUR MISSION
- To provide patient-centered, safe, accessible, and ethically committed healthcare services.
- To support the development of our employees and ensure quality healthcare through continuous training and improvement activities.
- To meet the health needs of society in a reliable and sustainable manner, based on scientific foundations.
OUR CORE VALUES
Our Medical Center adopts an ethical, patient-centered, and continuously improving approach in delivering healthcare services. Accordingly, our core values, which all employees must embrace and reflect in services, are:
- Patient-Centeredness: The safety, satisfaction, and needs of our patients are at the center of all services.
- Safety: The safety of patients and employees is the highest priority in our decisions and practices.
- Ethics and Integrity: Transparency, accuracy, and respect for patient rights are essential.
- Equality: Equal healthcare services are provided to all individuals without discrimination.
- Continuous Improvement: Quality indicators are regularly monitored, processes are developed, and innovations are embraced.
- Scientific Approach: Evidence-based medicine is adopted in diagnosis and treatment processes.
- Employee Participation: The knowledge, skills, and contributions of employees are valued; their training and development are supported.
- Collaboration: Multidisciplinary work and team spirit are seen as forces that enhance service quality.
- Confidentiality: The privacy and confidentiality of patient information are strictly respected.
- Social Responsibility: Our services are designed to contribute to public health and social benefit.
- Environmental Awareness: Waste management and resource use are carried out in ways that do not harm the environment.
- Innovation: Service quality is enhanced by benefiting from developing technologies and methods.
These values guide the vision and mission of our Medical Center, shaping employee behavior and institutional culture.
CORPORATE GOALS AND OBJECTIVES
Corporate Goals
- To provide patients with safe and high-quality healthcare services.
- To raise service standards through continuous improvement and innovative practices.
- To increase employee competence and strengthen teamwork.
- To ensure full compliance with SKS standards and legal regulations.
- To increase institutional efficiency by using resources effectively.
QUALITY MANAGEMENT DIRECTOR
SELİN TEKİN